About the Collections Institute

Collections Institute

In today’s risk-based lending environment, effective collection practices mandate that we approach recovery actions differently than we did in the past.  Karin Brown, the leading collections expert in the industry, will help your collectors get the training needed to find resolutions, effectively change their approach, and keep your members paying you!

Become more efficient in your collection strategies:

  • Recognize risk and know when to take action
  • Incorporate resolution-based recovery methodologies
  • Recognize signs of bankruptcy/risks that assist in resolving account
    • How mortgage payments as a percent of income changes things
    • What escalating debt patterns and inquiries are telling you
  • “Control the Roll” and control delinquency
  • Implement a sales culture into your Collections Department


Recent Articles


Traditionally the advantages of a member-owned credit union were only extended to those who met specific guidelines. Now there are approximately 60 credit unions that are open to anyone across the country. 


Board members are arguably the most influential members of an organization. Here are a few ways your credit union can acknowledge directors during the holidays. 

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