Location
Crystal Lake, IL - Crystal Lake, Illinois, located 50 miles northwest of Chicago, is a short drive from O'Hare International Airport, near several major highways and interstates. The Union Pacific rail line provides easy access to Chicago. For more information on the city of Crystal Lake, please click on the link above.
Hotel
Crystal Lake Holiday Inn - Classes are held at the Crystal Lake Holiday Inn, 800 S. Route 31, Crystal Lake, IL. Rooms are available at a corporate rate of $97.00/night. Please call the hotel direct at 815-477-7000 to make your reservations; be sure to mention you will be attending the University of Lending. It is encouraged to make a reservation as soon as possible as the hotel books up quickly.
Official Hotel Website: www.hicrystallake.com
Transportation
There are 4 transportation options:
Limousine Service - H & M Limousine Service (800-323-8262) The fare is $45.00 (1 person/1 way/ shared car from O'Hare Airport to the Holiday Inn in Crystal Lake) and then $10.00 for each additional person in your group.
Taxi Service - Taxi service is available at the airport however fares to the Crystal Lake Holiday Inn can run $75.00-$95.00.
Rental Car Agencies - O'Hare offers a wide choice of rental car agencies. A list of some of the agencies at O'Hare and how to go about picking up your rental car from O'Hare can be found here.
Agenda:
Daily Breaks: Morning Session – 9:45 am Afternoon Session – 2:00 pm
Monday, May 17, 2010:
8:00 – 8:30 a.m. Registration/Continental Breakfast
8:30 – 9:00 a.m. Welcome and Overview
9:00 - 11:30 a.m. Philosophy/Scoring Models
We will present everything you need to know about scoring models - How to recognize good scores from bad scores, & what direction the score is headed. Students will be able to make better decisions & see how “E” paper may be “A” paper & how “A” & “B” paper may be “D” or “E” paper. We will also show you what makes a score change so quickly & how some loans you thought were good are being charged off.
11:30 - 12:30 p.m. Lunch
12:30 – 4:00 p.m. Scoring Models
4:00 - 6:00 p.m. Cocktail Party
Tuesday, May 18, 2010:
8:00 – 8:30 a.m. Continental Breakfast
8:30 – 11:30 a.m. Score Enhancement
11:30 - 12:30 p.m. Lunch
12:30 - 4:00 p.m. Decision Making
Wednesday, May 19, 2010:
8:00 – 8:30 a.m. Continental Breakfast
8:30 – 11:30 a.m. Decision Making
Rex will show you how to make a loan that you would normally turn down if you ask the right questions. We’ll also show you what loans you can’t make & you’ll learn how to avoid bankruptcies by easily recognizing what causes them. You’ll be provided with many tools to make decision making easy plus, we will give you a decision making matrix so more employees will be empowered to make decisions on the spot, which will speed up service & help develop a strong lending team. Students will get an opportunity to use our new, “Decision Making Made Easy” model plus, the ALL NEW 1st of its kind - “High Yield Lending Strategy” decision model.
11:30 - 12:30 p.m. Lunch
2:05 – 4:00 p.m. Lending Solutions, Inc. Site Visit
4:30 – 6:00 p.m. Dinner - Pinstripes Bistro
6:00 – 8:00 p.m. Bowling & Bocce
Thursday, May 20, 2010:
8:00 – 8:30 a.m. Continental Breakfast
8:30 – 11:30 a.m. Decision Scoring Model
11:30 - 12:30 p.m. Lunch
12:30 - 4:00 p.m. High Yield Lending Strategy
Credit Unions need yield. With our new 'High Yield Loan Decision Model,' you will be able to approve loans you never dreamed of & start serving more members by making loans available, regardless of their score.
Friday, May 21, 2010:
8:00 – 8:30 a.m. Continental Breakfast
8:30 – 11:30 a.m. Developing a Sales Culture
We’ll show you how to evaluate staff & the attributes of a good sales person. Once you identify you have the right people, we’ll show you how to teach them the right techniques. Your staff will be shown how to sell Credit, Life, and Disability to over 80% of your members. You’ll learn how to cross-sell to new members & build your loan portfolio. We’ll also provide proven Incentive Programs that work & all the tools to be a super salesman, help more members & enhance income.
Wrap Up and Adjourn
11:30 - 12:30 p.m. Lunch
University of Lending
Classroom Agenda Topics
Score Enhancement - Learn…
Ø The overview of the components that make up a scoring model.
Ø How to explain to a member why their score is what it is.
Ø How to show a member how to DRAMATICALLY improve their score to earn a lower rate.
Ø How to use Score Enhancement as the best cross selling tool to dramatically drive up loans.
Ø The importance of holding seminars and providing free credit reports to members
Decision Making – Learn how to…
Ø Analyze the application and the credit bureau report.
Ø Spot hidden opportunities.
Ø Make the marginal loan.
Ø Interview a member and direct the conversation with members while they are on the telephone.
Ø Avoid bankruptcies.
Ø Create the right environment to approve loans.
Ø Reject a loan without upsetting a member.
Ø Take a common-sense approach in making loan decisions.
Sales Skills – Learn how to…
Ø Sell 90% credit life and disability.
Ø Approach members in person and by telephone. The credit report is your biggest cross selling tool, are you using it?
Ø Explain a product and its features.
Ø Create a desire for a product.
Ø Explain the benefits of insurance products, such as credit/life disability, extended warranties and others.
Ø How to implement a meaningful Incentive program
Ø Discover your members’ requirements, then meet and exceed them.
Ø You will not only approve loans while the member is on the phone, you will also learn how to close the loan.
Ø The importance of closing loans, not just processing loans.
Ø New members are a great lending opportunities.
Risk-Based Pricing – Answer the following questions…
Ø Are we turning down potential loans and income by sending members to finance companies?
Ø Are we being too selective?
Ø Are our most creditworthy members going elsewhere for a better deal?
Ø Should we consider a Risk-Based Lending program?
Ø Are we already doing Risk-Based Lending but calling it something else?
Ø How can you implement a Risk-Based Lending program? We have the answer!
High Yield Lending Strategy – What can HYLS do for your credit union?
Ø An increase in their loan growth
Ø An increase in loan yield
Ø Turndown fewer members
Ø Charge-offs and delinquencies will decrease dramatically
Ø Insure consistency in decision making like you’ve never see before
Ø Create a new level of confidence in decision making
Ø Interviewing skills will greatly improve
Ø Response time will drop, the member will know right away if they are approved
Ø HYLS not only looks at their FICO score, but adjusts it based on the member’s qualifications. We’ve found qualifications are often overlooked.
Entertainment and Eating
The city of Crystal Lake is a suburb of Chicago, and in between the two there is a vast selection of entertainment and eating options for all tastes. The University of Lending does provide a continental breakfast for 5 days, lunch for 5 days, and dinner for one night. Below we will highlight some of the entertainment and eating options you will have at your disposal:
University of Lending Entertainment/Eating
Lunch - The U of L provides lunch every day, Monday through Friday. Our lunches vary by day and with each day containing one of the following: Traditional Italian fare, Hamburgers, Italian Beef and Chicken, Deli Sandwiches, and Mexican fare. Each day will also feature vegetarian selections.
Entertainment/Dinner - On Monday night, directly after class gets out, the U of L provides a complementary meet and greet Happy Hour at the Holiday Inn. During this hour drinks (alcoholic and non-alcoholic) and Hors d'Oeuvres will be served. In addition to getting a chance to know your classmates more, Rex Johnson and the staff of Lending Solutions Consulting, Inc. will be on hand to talk with you as well.
Wednesday night is typically the favorite night for our students. The evening actually starts after lunch on Wednesday when we will bus our students over to Lending Solutions, Inc. (LSI) to tour their corporate headquarters/call center in Elgin, IL. While at LSI our students will get the chance to see Rex's teachings from the University being put into practice as our students will sit in on live phone calls, witness training classes taking place and much more. After the tour at LSI we will then bus our students over to dinner. Your dinner will consist of your choice of filet mignon, grilled chicken, or fresh fish. As an added bonus Rex Johnson and his U of L staff will also attend the dinner. This is great time to talk to Rex and his staff personally about any questions you have about the University of anything else. If you have brought a guest with you, they are welcome to attend the dinner.
On Thursday morning the executives at LSI sponsors a hot breakfast (consisting of eggs, sausage, bacon, hashbrowns and pastries) at 7am. This breakfast is not mandatory to attend but the the LSI executives care greatly about your opinion of their call center and would like to find out what you thought about the tour. Please note this is the only hot breakfast of the week so it is worth coming to.
Crystal Lake (Suburban) Area Entertainment/Eating
Eating Options - There are many eating options for every taste within 15 minutes of the Crystal Lake Holiday Inn. Listed below are the notable restaurants in the area with what style of food they serve, their distance from the Crystal Lake Holiday Inn, a brief description of the restaurant, their address and phone number, and a weblink where applicable. For directions to any of these restaurants please click on the directions link or ask for assistance at the Holiday Inn. The Holiday Inn contains one restaurant called The Three Oaks Lodge which serves traditional American cuisine. The Holiday Inn also offers room service from 6am to 10pm.
Genovese's - Italian Food (3 Miles) - Great local Italian Place, 40 North Williams Street Crystal Lake, IL, (815) 455-3324, Directions
Duke O'Briens Restaurant & Pub - Website - American, Irish, Southwestern Food (3.5 Miles) - Good bar food, fun place to get a drink, 110 N. Main Street Crystal Lake, IL, (815) 356-5700, Directions
Spikes Sports Bar - American/Bar Food (1 Mile) - Good bar food, great place to watch a game, especially if you are from out of town and would like to catch your home team's game, 580 Tracy Trail Crystal Lake, IL, (815) 356-5700, Directions
Porter's Oyester Bar/Night Club - Website - Seafood/Blues Bar (3 Miles) - Great local seafood restaurant (they also have pasta and steaks), good place to hear blues and other music (live music on Wednesday, Friday, and Saturday Nights), 446 Virginia Street Crystal Lake, IL, (815) 477-0340, Directions
Govnor's Public House - Website - Irish/American Bar Food (6 Miles) - Great Irish/American Food, they also brew an excellent selection of their own beer (for a listing of their micro-brews, click here), 220 N. Randall Road Lake in the Hills, IL (847) 658-4700, Directions
Bistro Wasabi Sushi Bar - Website - Sushi/Hibachi Bar (10 Miles) - Highly recommended for fans of Sushi, 4590 Algonquin Road Lake in the Hills, IL (847) 515-2700, Directions (be sure to click on the location link from the Bistro Wasabi site for the exact location)
Richard Walker's Pancake House - Website - Breakfast and American Foods (1 Mile) - Excellent breakfast foods (great pancakes of course) plus good lunch food as well, 5680 Northwest Highway Crystal Lake, IL, (815) 479-9000, Directions
Portillos Hot Dogs/Barnelli's Pasta Bowl - Website - American and Italian (1 Mile) - A great place to get a real "Chicago style Hot Dog" and other great Chicago American and Italian fares, 855 Cogg St Crystal Lake, IL, (815) 788-0800, Directions
Rosati's Authentic Chicago Pizza - Website - American and Italian (Delivery Only) - If you want to get authentic Chicago Pizza delivered to your hotel room, this is the way to go, please note they are delivery only, (815) 477-0888.
The Texan BBQ - American BBQ (4 Miles) - One of the most popular restaurants in the area, no one ever leaves here hungry, 101 N. Main St Algonquin, IL, (847) 658-2130, Directions
Port Edward Restaurant - Website - Seafood (4 Miles) - One of the areas highest rated restaurants, Port Edward's is consistently considered a 4 star choice. Port Edward's is a must if you are a seafood fan, reservations are recommended, 20 W. Algonquin Road Algonquin, IL, (847) 658-5441, Directions
The Area around Crystal Lake also offers many chain fast food and chain sit down restaurants. Below is a list of some of the more popular restaurants along with directions to the nearest location from the Crystal Lake Holiday Inn.
Fast Food - McDonalds (2 Miles) Directions - Taco Bell (2 Miles) Directions - Burger King (2 Miles) Directions - Wendy's (2 Miles) Directions) - Culvers (1 Mile) Directions - turn Right on Pingree Rd instead of left as directions indicate) |
