Collections Institute - Detroit, MI - October 9-11, 2018

Tue Oct 09, 2018 - 8:00am to Thu Oct 11, 2018 - 4:00pm
Hosted By: 
Karin Brown-Purtell

Today’s risk-based lending environment mandates that credit unions implement efficient collection practices. LSCI’s experts teach resolution-based methodologies, giving your collectors and lending personnel the tools they need to find payment solutions and maintain healthy member relationships. The Collections Institute also covers effective hiring and compliance practices, enabling credit unions to build sustainable debt management programs.

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors. It’s time to get serious about professional collections training - the investment will deliver ongoing rewards for years to come! 

Karin Brown-Purtell has Tremendous Success Showing Attendees How to:

  •   Maintain new ethics & compliance standards while obtaining results
  •   Build analytical skills to identify a member's financial situation
  •   Manage and liquidate repossessions in a more profitable manner
  •   Use key factors to collect each loan differently
  •   Build effective interviewing skills to collect more loans
  •   Collaborate with members to find win-win payment solutions
  •   Learn the tools and reports that will make your job easier and more effective

CLICK HERE TO REGISTER or contact us at 877-915-7675.



MGM Grand Detroit
1777 Third Street
Detroit, MI 48226
$179 through 9/17/18

Online Reservations:


$1295 per person

Please make checks payable to:
Lending Solutions Consulting, Inc.
2250 Point Boulevard - Suite 325
Elgin, IL 60123

Fees are non-refundable. If you are unable to attend your scheduled class, you may reschedule for a future class based on space availability.

Classroom Agenda: 

*Agenda is subject to change

Daily Breaks: Morning at 10:15am, Afternoon at 2:15pm

Tuesday, October 9, 2018

8 am –  8:30 am                     Registration/Continental Breakfast
8:30 am –  9:00 am              Welcome and Overview
9 am – 12:00 pm                   A Preview of Coming Attractions’
12 pm –  1pm                        Lunch
1pm –  4pm                           Scoring Models, Score Direction, Bankruptcies, Cross-Selling

Wednesday, October 10, 2018

8 am –  8:30 am                     Continental Breakfast
8:30 am – 12 pm                    Staffing, Incentive Program, Organization 
Structure & Design, Follow-up, Collections Manager’s Role

12 pm –  1 pm                         Lunch
1 pm –  4 pm                           C.P.I., Measuring Deficiency 
Balances, Outsourcing

Thursday, October 11, 2018

8 am –  8:30 am                     Continental Breakfast
8:30 am – 12 pm                    Indirect Lending, Early Warning System, New Collection Reports, Loan Contracts
12 pm –  1 p.m.                      Lunch
1 pm –  4 p.m.                        Real Estate Collections, Miscellaneous Topics