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Collections Institute - Hoffman Estates, IL - May 5-7, 2020

Tue May 05, 2020 - 8:00am to Thu May 07, 2020 - 4:00pm
Hosted By: 
Karin Brown-Purtell

In today’s lending environment, it’s imperative for credit unions to implement effective, progressive collection practices. Changing times call for a fresh approach. The resolution-based methodology taught at the Collections Institute will revolutionize your approach. Join Karin Brown-Purtell this May in Chicago and learn easy and effective collection strategies that actually stick!

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors. It’s time to get serious about professional collections training - the investment will deliver ongoing rewards for years to come!   


  • Use analytical skills to evaluate a member’s true financial picture
  • Manage repossessions in a more profitable manner
  • Develop individual recovery techniques based on the unique circumstances of the member
  • Conduct effective member interviews
  • Collaborate with members to find win-win payment solutions
  • Find effective hiring and compliance practices

CLICK HERE TO REGISTER or contact us at 877-915-7675.

Registration Deadline: 4/13/20


Chicago Marriott Northwest
4800 Hoffman Boulevard
Hoffman Estates, IL 60192
Hotel Phone:  847-645-9500
Room Rate:  $139/night through April 13, 2020
Online Reservations:  Book your room online at our special group rate for Lending Solutions - Collections Institute


$1295 per person

Please make checks payable to:
Lending Solutions Consulting, Inc.
2250 Point Boulevard - Suite 325
Elgin, IL 60123

Fees are non-refundable. If you are unable to attend your scheduled class, you may reschedule for a future class based on space availability.

Classroom Agenda: 

*Agenda is subject to change

Daily Breaks: Morning / 10:15am, Afternoon / 2:15pm

Tuesday, May 5

8:00 am –  8:30 am                     Registration
8:30 am –  9:00 am                     Welcome and Overview
9:00 am – 12:00 pm                   ‘A Preview of Coming Attractions’
12:00 pm – 1:00pm                     Lunch
1:00pm – 4:00pm                        Scoring Models, Score Direction, Bankruptcies, Cross-Selling

Wednesday, May 6

8:30 am – 12:00 pm                    Staffing, Incentive Program, Ethics
12:00 pm – 1:00 pm                    Lunch
1:00 pm –  4:00 pm                     Resolution and Strategic based collection approaches

Thursday, May 7

8:30 am – 12:00 pm                    Tools & Tips, Back-End Recovery, Repossession
12:00 pm – 1:00 pm                     Lunch
1:00 pm –  4:00 pm                      Real Estate Collections, Miscellaneous Topics