Register For Our New Online Classes!

Collections Institute - March 14-16, 2023

Tue Mar 14, 2023 - 9:00am to Thu Mar 16, 2023 - 4:00pm
Hosted By: 
Karin Brown-Purtell

All class times are CST

Changing times call for a fresh approach. The resolution-based methodology taught at the Collections Institute will revolutionize your approach. Join Karin Brown-Purtell in-person or online this October and learn easy and effective collection strategies that actually stick!

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors. It’s time to get serious about professional collections training - the investment will deliver ongoing rewards for years to come!   


  • Use analytical skills to evaluate a member’s true financial picture
  • Manage repossessions in a more profitable manner
  • Develop individual recovery techniques based on the unique circumstances of the member
  • Conduct effective member interviews
  • Collaborate with members to find win-win payment solutions
  • Find effective hiring and compliance practices

CLICK HERE TO REGISTER or contact us at 877-915-7675.


Renaissance Schaumburg Convention Center
1551 North Thoreau Drive
Schaumburg, IL 60173

Corporate Room Rate: $175 through February 21, 2023

*Reservation Details to Follow


$1295 Per Person

Classroom Agenda: 

Tuesday, March 14, 2023

9:00am – 12:00pm:

  • Essential Elements of Delinquency Control

12:00pm -  1:00pm - Lunch

 1:00pm - 4:00pm

  • Understanding FICO Scoring Models
  • Ethics & Compliance

Wednesday, March 15, 2023

9:00am – 12:00pm:

  • Communication Strategy

12:00pm - 1:00pm - Lunch

 1:00pm - 4:00pm:

  • Repossession

Thursday, March 16, 2023

9:00am – 12:00pm:

  • CPI
  • Bankruptcy

12:00pm - 1:00pm - Lunch

  1:00pm - 4:00pm:

  • Incentives
  • Charge Off Recovery
  • Tools & Tips

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All rights reserved.  The contents of this presentation and materials provided are for the sole and exclusive use of the registered attendee.  Each viewing participant must pay for the conference.  No part of this live presentation, or supporting publications may be shared, reproduced, stored in a retrieval system or transmitted in any form or by any means --- electronic, mechanical, recorded, or otherwise – without specific written permission from the copyright holder.  Calendar invites for each session for the sole registered individual and the login may not be shared with others from the same institution.