Register For Our New Online Classes!

Collections Institute - Online & In-Person - October 18-20, 2022

Tue Oct 18, 2022 - 9:00am to Thu Oct 20, 2022 - 3:30pm
Hosted By: 
Karin Brown-Purtell

All class times are CST

In our post-pandemic world, consumer delinquencies and losses are the lowest we’ve seen since the start of the financial crisis (2008). While delinquency and loss numbers look positive as of now, we can’t forget that they are only a snapshot of consumer behavior.  And it is important to remember that as generous loan forbearance and hardship help diminishes or expires, some consumers may, and most likely will, fall back into their old behaviors, finding themselves once again behind on their payments. We are now in uncharted territory, but it is realistic to believe that at some point in the future we will see some reversal of the financial gains we’ve experienced since 2020.   

Changing times call for a fresh approach. The resolution-based methodology taught at the Collections Institute will revolutionize your approach. Join Karin Brown-Purtell online or in-person this April and learn easy and effective collection strategies that actually stick!

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors. It’s time to get serious about professional collections training - the investment will deliver ongoing rewards for years to come!   


  • Use analytical skills to evaluate a member’s true financial picture
  • Manage repossessions in a more profitable manner
  • Develop individual recovery techniques based on the unique circumstances of the member
  • Conduct effective member interviews
  • Collaborate with members to find win-win payment solutions
  • Find effective hiring and compliance practices

CLICK HERE TO REGISTER or contact us at 877-915-7675.




Online: $995 per person
In-Person: $1295 per person


Classroom Agenda: 

Tuesday, October 18, 2022

9:00 – 11:30 CST:

  • Essential Elements of Delinquency Control

 1:00-3:30 CST:

  • Understanding FICO Scoring Models
  • Ethics & Compliance

Wednesday, October 19, 2022

9:00 – 12:00 CST:

  • Communication Strategy

 1:00-4:00 CST:

  • Repossession

Thursday, October 20, 2022

9:00 – 11:30 CST:

  • CPI
  • Bankruptcy

 1:00-3:30 CST:

  • Incentives
  • Charge Off Recovery
  • Tools & Tips

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All rights reserved.  The contents of this presentation and materials provided are for the sole and exclusive use of the registered attendee.  Each viewing participant must pay for the conference.  No part of this live presentation, or supporting publications may be shared, reproduced, stored in a retrieval system or transmitted in any form or by any means --- electronic, mechanical, recorded, or otherwise – without specific written permission from the copyright holder.  Calendar invites for each session for the sole registered individual and the login may not be shared with others from the same institution.