Register For Our New Online Classes!

Collections Institute - Philadelphia, PA - September 10-12

Tue Sep 10, 2019 - 8:00am to Thu Sep 12, 2019 - 4:00pm
Hosted By: 
Karin Brown-Purtell

In today’s lending environment, it’s imperative for credit unions to implement effective, progressive collection practices. Changing times call for a fresh approach.  The resolution-based methodology taught at the Collections Institute will revolutionize your approach. Join Karin Brown-Purtell this September in Philadelphia and learn easy and effective collection strategies that actually stick!

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors. It’s time to get serious about professional collections training - the investment will deliver ongoing rewards for years to come!   


  • Use analytical skills to evaluate a member’s true financial picture
  • Manage repossessions in a more profitable manner
  • Develop individual recovery techniques based on the unique circumstances of the member
  • Conduct effective member interviews
  • Collaborate with members to find win-win payment solutions
  • Find effective hiring and compliance practices

CLICK HERE TO REGISTER or contact us at 877-915-7675.

Registration Deadline: 8/19/19


Wyndham Philadelphia Historic District
400 Arch Street
Philadelphia, Pennsylvania 19106
Hotel:  267-765-3382
Room Rate & Deadline: $179 through 8/19/19
Online Reservations


$1295 per person

Please make checks payable to:
Lending Solutions Consulting, Inc.
2250 Point Boulevard - Suite 325
Elgin, IL 60123

Fees are non-refundable. If you are unable to attend your scheduled class, you may reschedule for a future class based on space availability.

Classroom Agenda: 

*Agenda is subject to change

Daily Breaks: Morning at 10:15am, Afternoon at 2:15pm

Tuesday, September 10, 2019

8:00 am –  8:30 am                     Registration
8:30 am –  9:00 am                     Welcome and Overview
9:00 am – 12:00 pm                   A Preview of Coming Attractions’
12:00 pm – 1:00pm                     Lunch
1:00pm – 4:00pm                        Scoring Models, Score Direction, Bankruptcies, Cross-Selling

Wednesday, September 11, 2019

8:30 am – 12:00 pm                    Staffing, Incentive Program, Ethics
12:00 pm – 1:00 pm                    Lunch
1:00 pm –  4:00 pm                     Resolution and Strategic based collection approaches

Thursday, September 12, 2019

8:30 am – 12:00 pm                    Tools & Tips, Back-End Recovery, Repossession
12:00 pm – 1:00 pm                    Lunch
1:00 pm –  4:00 pm                      Real Estate Collections, Miscellaneous Topics