All class times are CST
Leadership is essential to the advancement of your organization’s strategic goals and credibility as a trusted financial partner. LSCI’s Branch Manager Workshop* will provide valuable insight into effectively managing staff and creating a culture of excellence. Develop the skills essential for successful branch management; register today!
*This is an online course, featuring live, interactive instruction from Jack Kelly.
12:30-1:00 Welcome and overview
1:00-2:00 Understanding the Business. A dive into the financials
2:00-3:30 Developing the Lifetime Member
12:30-2:00 Creating an Entrepreneurial environment in your Branch
2:00-3:30 Building and retaining your team to be the Best of the Best!
12:30-1:00 Breakout Session
1:00-2:00 Training and employee development and retention
2:00-3:15 Building a successful and sustainable sales culture in your branch
• Defining the role of the Branch Manager
• Understanding the business of your credit union
• Effective interviewing skills to attract & retain employees
• Ongoing training initiatives designed to keep motivation at the highest level
• Understanding how credit works and the fundamentals of credit reports
• Creating long term profitability while contributing to the branches' net income
• Fostering an entrepreneurial culture and why it is essential for growth
• Developing your knowledge for cross-selling products per household, while building lifetime relationships
• Maximizing incentive programs & rewarding employees
• Understanding what the lifetime relationship means for profitability and the bottom line
• Developing a true team whose focus is to be the “best of the best”
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