Register For Our New Online Classes!

e-Collections Institute - Online - December 7-9, 2021

Tue Dec 07, 2021 - 9:00am to Thu Dec 09, 2021 - 3:30pm
Hosted By: 
Karin Brown-Purtell

All class times are CST

In today’s lending environment, it’s imperative for credit unions to implement effective, progressive collection practices. Changing times call for a fresh approach. The resolution-based methodology taught at the Collections Institute will revolutionize your approach. *Join Karin Brown-Purtell this December and learn easy and effective collection strategies that actually stick!

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors. It’s time to get serious about professional collections training - the investment will deliver ongoing rewards for years to come!   


  • Use analytical skills to evaluate a member’s true financial picture
  • Manage repossessions in a more profitable manner
  • Develop individual recovery techniques based on the unique circumstances of the member
  • Conduct effective member interviews
  • Collaborate with members to find win-win payment solutions
  • Find effective hiring and compliance practices

CLICK HERE TO REGISTER or contact us at 877-915-7675.

*This is an online class featuring live, interactive instruction from Karin Brown-Purtell.


$849 per person

Classroom Agenda: 

Tuesday, December 7, 2021

9:00 – 11:30 CST:

  • Essential Elements of Delinquency Control

 1:00-3:30 CST:

  • Understanding FICO Scoring Models
  • Ethics & Compliance

Wednesday, December 8, 2021

9:00 – 12:00 CST:

  • Communication Strategy

 1:00-4:00 CST:

  • Repossession

Thursday, December 9, 2021

9:00 – 11:30 CST:

  • CPI
  • Bankruptcy

 1:00-3:30 CST:

  • Incentives
  • Charge Off Recovery
  • Tools & Tips

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All rights reserved.  The contents of this presentation and materials provided are for the sole and exclusive use of the registered attendee.  Each viewing participant must pay for the conference.  No part of this live presentation, or supporting publications may be shared, reproduced, stored in a retrieval system or transmitted in any form or by any means --- electronic, mechanical, recorded, or otherwise – without specific written permission from the copyright holder.  Calendar invites for each session for the sole registered individual and the login may not be shared with others from the same institution.