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e-Collections Institute - Online - December 7-9, 2021

e-Collections Institute - Online - December 7-9, 2021
Tue Dec 07, 2021 - 9:00am to Thu Dec 09, 2021 - 3:30pm
Hosted By: 
Karin Brown-Purtell

All class times are CST

In our post-pandemic world, consumer delinquencies and losses are the lowest we’ve seen since the start of the 2008 financial crisis. While delinquency and loss numbers look positive as of now, we can’t forget that they are only a snapshot of consumer behavior. And it is important to remember that as generous loan forbearance and hardship help diminishes or expires, some consumers may, and most likely will, fall back into their old behaviors, finding themselves once again behind on their payments. We are now in uncharted territory, but it is realistic to believe that at some point in the future we will see some reversal of the financial gains we’ve experienced since 2020.   

With inflation on the rise, members’ budgets are being stretched more and more each month. The tide will turn on record low delinquency and charge-offs. Are you prepared? Join Karin Brown-Purtell this December and learn easy and effective collection strategies that actually stick!




Learn How To: 
  • Use analytical skills to evaluate a member’s true financial picture
  • Manage repossessions in a more profitable manner
  • Develop individual recovery techniques based on the unique circumstances of the member
  • Conduct effective member interviews
  • Collaborate with members to find win-win payment solutions
  • Find effective hiring and compliance practices

$849 per person

Classroom Agenda: 

Tuesday, December 7, 2021

9:00 – 12:00 CST

  • Essential Elements of Delinquency Control

1:00 - 3:30 CST

  • Understanding FICO Scoring Models
  • Ethics & Compliance

Wednesday, December 8, 2021

9:00 – 12:00 CST

  • Communication Strategy

1:00 - 4:00 CST

  • Repossession

Thursday, December 9, 2021

9:00 – 12:00 CST

  • CPI
  • Bankruptcy

 1:00 - 3:30 CST

  • Incentives
  • Charge Off Recovery
  • Tools & Tips

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