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Webinar 42: Collections - Optimizing Your Communication Strategy

Thursday, October 1, 2015 - 13:00

As the collection industry evolves rapidly, how do you maintain success? What will happen if you do not embrace change?  These critical questions and more will be addressed in an exciting webinar featuring Karin Brown-Purtell, “Optimizing Your Communication Strategy.”

Karin Brown-Purtell is the premier collection consultant in the credit union industry and has taught her resolution methodologies to thousands of credit union collectors.  In this Webinar, Karin will teach you the following collection strategies to optimize each interaction with the member: 

• Collecting based on age demographics and contact methodologies

• Looking for solutions rather than chasing payments

• Embracing a sales culture

• Interviewing the member effectively, as this may be your only contact

• Using score and score trends effectively as an incentive to repay

• Overcoming objections to strengthen the relationship

"The only mistake our credit union made in regard to Karin's services, was not bringing her in sooner. In just a short time, Karin added real and relevant value to our collections department.  Her sincere, honest, and direct feedback has allowed us to achieve the results we’ve always wanted.  She gave us a tangible plan when we felt hopeless.  I would highly recommend Karin to any credit union."
Jared Freeman
Guardian Credit Union